Resume

Design Experience

Design digital solutions that balance stakeholder needs, user needs, and brand requirements
Create and modify prototypes, mockups, wireframes, and information architecture models
Assess and iterate on designs based on usability testing and accessibility reviews
Collaborate with customers and cross-functional teams to research, design, and implement products

Refined an initial mobile app concept, resulting in a functional prototype for developer handoff
Facilitated user research through hosting surveys, conducting interviews, and synthesizing results
Designed full brand identity and established guidelines to ensure a unique, defined rule of thumb for marketing materials
Achieved a NPS of 100 & Task Success Rate of 90% after testing the prototype with target users

Worked with a design agency to help MEL Ē, a science based skincare brand, connect with its core audience
Performed primary and secondary research to identify what MELĒ users need in terms of skincare education.
Garnered strong interest in a skincare conference among target users resulting in brand promotion and increased engagement.

Received and processed prior authorization requests from providers and members for medications not inherently covered on prescription drug plans
Resolved issues promptly, demonstrating efficient problem-solving skills while adhering to established criteria and guidelines
Utilized research skills to resolve formulary and benefit issues

Exemplified teamwork and adaptability in a fast-paced environment to safely and accurately fill patient prescriptions by communicating needs with team members and helping where needed
Moderated communication between patients, healthcare practitioners, and insurance companies to solve problems in a multidisciplinary environment
Analyzed questions and concerns to find solutions for patients through research and critical thinking

Demonstrated leadership in onboarding and training new associates on company policies, product knowledge, and customer service
Utilized creativity to exhibit appealing presentations of products to increase sales on inventory
Created and implemented staffing plans to ensure the team was prepared for peak business hours
Used problem-solving skills to enhance customer satisfaction
Led the team to drive key performance indicators and brand loyalty to increase repeat business

Coursera

Virginia Commonwealth University

Northern Virginia Community College